Terms of Service

Welcome to Omnigrow Bundles (“the App”), a Shopify application operated by Omnigrow Labs (“we,” “our,” or “us”). By installing or using the App, you agree to these Terms of Service (“Terms”). If you do not agree, do not install or use the App.

1. Definitions

• “Merchant” or “you” — the Shopify store owner who installs the App.
• “End Customer” — a visitor to your Shopify storefront who views or purchases through a bundle widget.
• “Services” — the App’s features: product bundles, quantity breaks, AI bundle suggestions, storefront widgets, analytics, and related functionality.
• “Shopify Platform” — the Shopify e‑commerce platform, including the Shopify App Store, Shopify Admin API, Shopify Functions API, and associated services.

2. The App & services

2.1 What we provide

Omnigrow Bundles lets you create and manage product bundles and quantity‑break discounts on your Shopify store, with optional AI‑generated bundle suggestions. Discounts are applied natively at checkout via Shopify Functions. The App includes a storefront widget that you place on your theme via a Shopify app block, and an admin dashboard with bundle‑level analytics.

2.2 Shopify integration

The App operates exclusively on the Shopify Platform. You must have an active Shopify store to use the App. Your use of Shopify is governed by Shopify’s own Terms of Service and Privacy Policy. We are not responsible for Shopify’s platform, its availability, or policy changes that may affect the App.

2.3 Availability & uptime

We make reasonable efforts to keep the App available but do not guarantee uninterrupted access. The App may be unavailable during maintenance windows, infrastructure incidents, or events beyond our reasonable control. We will use commercially reasonable efforts to communicate planned maintenance in advance.

3. Account & installation

3.1 Installation

You install the App through the Shopify App Store. During installation, you authorize the scoped permissions the App requests (read products, read/write discounts, read orders for analytics, etc.). You may review and revoke these permissions at any time from your Shopify admin.

3.2 Your responsibilities

• You are responsible for maintaining the security of your Shopify account and for all activity that occurs under your account.
• You must ensure that your use of the App complies with all applicable laws and regulations — including consumer‑protection, advertising, and data‑protection laws in your jurisdiction.
• You must ensure that your use of bundles and discounts complies with Shopify’s Acceptable Use Policy.
• You may not use the App to engage in illegal, fraudulent, or deceptive practices.

4. AI bundle suggestions

The App may offer AI‑generated bundle suggestions based on your product catalog and historical order data. These suggestions are provided as a convenience and a starting point. You are solely responsible for reviewing, approving, and publishing any AI‑suggested bundle. We do not guarantee that AI suggestions will increase revenue, average order value, or conversion rate — and we expressly disclaim any warranty to that effect.

The AI feature processes data within your store context only. We do not train general‑purpose AI models on your catalog or order data.

5. Fees & billing

5.1 Plans

The App offers both free and paid plans. Current plan details and pricing are displayed in the App admin and on our website. We reserve the right to change pricing with 30 days’ notice to active merchants; the change applies to the next billing cycle.

5.2 Billing through Shopify

Paid plans are billed through Shopify’s billing system. Your subscription, charges, and payment methods are managed within your Shopify admin. We do not directly handle or store your payment card details. All fees are in USD unless otherwise stated and are non‑refundable except as required by applicable law.

5.3 Free plans & trials

We may offer free plans or trial periods. We reserve the right to modify or discontinue free plans with reasonable notice. If a trial converts to a paid plan, you will be notified before charges begin.

6. Intellectual property

6.1 Our IP

Omnigrow Labs owns all right, title, and interest in the App — including its code, design, UI, branding, AI models, algorithms, analytics dashboards, and documentation. These Terms grant you a limited, non‑exclusive, non‑transferable, revocable license to use the App for your Shopify store. You may not copy, modify, distribute, sell, lease, reverse‑engineer, or create derivative works from the App.

6.2 Your IP

You retain all rights to your store data — products, collections, customer lists, order history, and store branding. You grant us the limited, non‑exclusive right to access, process, and store this data solely as necessary to provide the Services and as described in our Privacy Policy.

6.3 Feedback

If you submit feature requests, bug reports, or other feedback, you grant us a perpetual, irrevocable, royalty‑free license to use that feedback for any purpose — including improving the App — without compensation or attribution.

7. Data & privacy

Our collection and use of data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the App, you also agree to our Privacy Policy.

As a Shopify merchant, you are the data controller for your end customers’ personal data. We act as a data processor on your behalf for the limited purpose of delivering the Services. Our Privacy Policy describes the data we access and how we handle it. A Data Processing Agreement (DPA) is available upon request at support@omnigrowlabs.com.

8. Third‑party services

The App integrates with Shopify’s APIs and may depend on Shopify’s platform availability and functionality. We are not responsible for disruptions caused by Shopify, your hosting provider, or any third‑party app or service you use alongside the App.

9. Disclaimer of warranties

The App is provided “as is” and “as available” without warranty of any kind — express or implied. To the fullest extent permitted by law, Omnigrow Labs disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that the App will be error‑free, uninterrupted, or that it will increase your revenue, average order value, or conversion rate.

10. Limitation of liability

To the maximum extent permitted by applicable law:

• Omnigrow Labs and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, revenue, data, or goodwill — arising out of or related to your use of the App, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages.
• Our total aggregate liability for any claim arising out of or relating to these Terms or the App shall not exceed the greater of (a) the fees you paid us in the twelve (12) months preceding the claim, or (b) one hundred US dollars ($100).
• The limitations above do not apply to liability that cannot be limited or excluded under applicable law (e.g. liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation).

11. Indemnification

You agree to indemnify, defend, and hold harmless Omnigrow Labs and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the App in violation of these Terms.
• Your violation of applicable law or third‑party rights (including data‑protection laws related to your end customers).
• Your bundle content, pricing practices, or discount representations to end customers.

12. Termination

12.1 By you

You may stop using the App at any time by uninstalling it from your Shopify admin. Uninstalling terminates your access to the App and stops future billing. You are responsible for any fees incurred through the date of uninstallation.

12.2 By us

We may suspend or terminate your access to the App, with or without notice, if:

• You breach these Terms and do not cure the breach within 10 days of notice.
• Your use of the App creates risk of harm to us, other merchants, or the Shopify Platform.
• We are required to do so by law or by Shopify.
• We discontinue the App (in which case we will provide at least 30 days’ notice).

12.3 Effect of termination

Upon termination: your bundle widgets are removed from your storefront; your store data is deleted within the timeframe described in our Privacy Policy; and any outstanding fees become immediately due. Sections 6, 9, 10, 11, 12.3, and 14 survive termination.

13. Changes to these terms

We may revise these Terms from time to time. When we do, we will update the “Last updated” date. For material changes, we will notify active merchants via the App dashboard or email at least 30 days before the changes take effect. By continuing to use the App after the effective date, you accept the revised Terms. If you do not agree, you must uninstall the App before the changes take effect.

14. Governing law & disputes

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict‑of‑law principles. For merchants located in North America, the governing law is the State of Delaware, USA. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through informal negotiation. If resolution is not reached within 30 days, either party may pursue binding arbitration or, where applicable, bring a claim in a court of competent jurisdiction.

15. General provisions

• Entire agreement — These Terms (together with our Privacy Policy and any DPA) constitute the entire agreement between you and Omnigrow Labs regarding the App and supersede all prior agreements and understandings.
• Severability — If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect. The unenforceable provision shall be replaced by a valid provision that comes closest to the original intent.
• No waiver — Our failure to enforce any right or provision of these Terms does not constitute a waiver. No waiver is effective unless in writing and signed by Omnigrow Labs.
• Assignment — You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets without your consent.
• Force majeure — We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, internet or infrastructure failures, fire, flood, or government action.
• Relationship — Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Omnigrow Labs.

16. Contact

Questions about these Terms? Reach out — we’re here to help.